FREQUENTLY ASKED QUESTIONS

1. How to wear a fabric mask safely?
   A fabric mask can act as a barrier to prevent the spread of the virus. However, it must be used correctly and always combined with other measures to protect yourself and everyone else.
   
   Click here to watch how to wear a fabric mask safely.
   
   Click here to see the info-graphic on Do's and Dont's.
   
   Videos and messages are provided by WHO.
   
   

2. How to wear a fabric mask correctly?
   In the context of the COVID-19 pandemic, many individuals are curious about the proper use of fabric masks. WHO released updated Advice on the use of masks in the context of COVID-19 on 5 June 2020. It has new scientific results on fabrics that can be used for masks. Click here to watch this video to learn more about which individuals should consider wearing a fabric mask, how to wear it and how to maintain it.
   Video and message provided by WHO
   
   

3. How to insert disposable filter sheets quickly?
   You may cut a piece of cardboard (15cm x 5cm) to help you, click here for this hack.
   
   

4. Do the masks come with disposable filter?
   No. The masks come with built-in pocket where you can insert a filter.
   
   

5. How do I clean fabric masks?
   We recommend that you wash the mask before first use and after each use.
   
   (1) Remove nose wire and disposable filter before washing.
   (2) Hand wash or machine wash in laundry bag on delicate cycle then air dry.
   (3) Iron on cotton setting
   
   Please ensure that the mask is completely dry before you reuse it, as a wet mask can make it harder to breathe and can promote the growth of microorganisms.
   
   

6. What materials are the masks made of?
   For the best filtration and breath-ability, Petite Sew using 100% cotton or cotton blend fabrics like crepe cotton for outer layer, and double-gauze for inner layer that are soft and easy to breathe through.
   
   

7. Will the fabric masks fully protect against Covid-19?
   No mask will offer full protection, and they should not be viewed as a replacement for physical distancing of at least one metre  from others. It is also very important to avoid touching your face, practice frequent hand-washing, and avoiding crowds. When you combine masks with those measures, they can make a big difference.
   
   

8. Can I return or exchange face mask if the size doesn't fit?
   No. Due to hygiene reasons, Petite Sew do not accept refunds, returns or exchanges for face masks. Please check your size from Sizing Guide before checkout.
   
   

9. Is the masks adjustable?
   Yes. You can untie the knot to fit your facial size, or replace the ear loops with other ear straps like tie back band or T-shirt yarn. Refer to Accessories for options that prevent behind-the-ear irritation.
   
   

10. How do I replace ear straps?
    Using a hairpin or a safety pin, tuck in the string into the two casings on masks and pull out from the other side, click here for the instruction video.
    
    

11. How do I remove nose wire when washing?
    Push it out gently from the built-in pocket. Find out more here on the removing and adding tricks.
    
    

12. Ouch! My ears hurt after wearing face masks all day. Any suggestions?
    There are many ways to relieve ears pressure, simply wrap the mask's elastic straps on buttons or clip. For an example, you may sew additional buttons on your cap or headband on either side to hook mask elastics rather than the ears.
    
    One of the quick and easy way is use up-cycled T-shirt to create yarn as tie back option. This option provide more stretch and durability compare to an elastic tie. Provided that the hems (side casings) on your mask has enough room, get a safety pin to tuck in the yarn as tie back bands.
    Click here on how to replace ear loops to T-shirt yarn.
    
    

13. How should my mask fit?
    A good fit is important for maximum protection from a face mask.
    The face mask should completely cover your nose and mouth. It should fit snugly against the sides of your face and over your nose and mouth, secured with ties or ear loops. The face mask should also comfortable so that you may be able to breathe freely.
    
    

14. Can I put my face mask around my neck or forehead when eating?
    No. You should put your mask in a protective pouch when eating or after removing it. Wash your hands
    immediately whenever you remove or handle your face mask.
    Handle your mask by touching the ear loops or ties, NOT the face covering. Click here for face mask accessories.
    
    

15. Should my two-year-old child wear a mask?
    It's not advisable to put a mask on a child under the age of 2 or for a person who is unable to remove a mask without assistance.
    
    

16. What is Solo Mask design and Matrix Mask design ?
    While Solo Mask design is seamless look based on a single fabric, Matrix Mask design is the combination of two fabrics. 
    
    Solo Mask design features the whole fabric print since the construction is using one piece of fabric while the Matrix Mask design allows you to create a unique masterpiece using two difference pieces of fabrics.
    
    

17. Any practically difference between Solo Mask design and Matrix Mask design ?
    Their dimensions are slightly difference.
    For example, for size XL (Adults),
    Solo design is 16cm x 26cm
    Matrix design is 14cm x 26cm
    
    Every product page on face masks include both sizing for reference and comparison.
    
    

18. Can I request custom-made to my face mask size? 
    Yes, you may request 0.5cm-1cm smaller on Height for your selected size.
    For example, your selected size is XL(Adults) on Solo design.
    The default size is 16cm x 26cm, and you request to have 0.5cm smaller on Height. After customization, the new size is 15.5cm x 26cm.
    
    For this custom-made request, just add a note to Petite Sew on the checkout section. There is no additional cost required.
    
    

19. How do I get a bulk order?
    Petite Sew is unable to accept bulk order as we are SOHO or one-person business.
    
    

20. Can I get discount if I order more?
    We do not offer bulk discount options or pricing. When it comes to handmade items, Petite Sew emphasizes quality as our top priority.

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